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Digital workplace or digital transformation ? The destination versus the journey

The terms ‘Digital Workplace’ and ‘Digital Transformation’ can often cause an element of confusion amongst organisations. Simplifying it, the digital workplace is what organisations are ultimately trying to achieve as a result of the transformation process. The transformation is the journey a business goes on to reach the destination – the digital workplace.

A digital workplace is about more than just technology. It’s about business priorities, processes, and most importantly people. Of course, it may leverage best-of-breed, cutting-edge technologies to achieve a more digitally progressive environment, but ultimately the goal is to enable employees to work efficiently and deliver the best service to their customers.

Digital Transfo
Digital Transfo

On paper the merits of embracing digitalisation are easy to digest but the reality of converting this movement into quantifiable and tangible actions is not always as easy. Take the prospect of going paperless as an example.

The idea of a paperless office is not a new concept. A quick Google search will reveal that a lot of organisations see this as the first stepping stone in their digital transformation process. But in reality, outlining your intentions to go paperless against the prospect of actually doing this, are quite different. In truth, a lot of organisations don’t know where to start. Jumping in at the deep end and deploying a new software solution offers many risks – cost, disruption and user uptake to name just a few.

>> Read : Digital workplace or digital transformation? The destination versus the journey

Source : IT Pro Portal

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