Social Media

Infographic : Top Tips to Utilise Social Media in Customer Service

Customer Service

Gone were the days when businesses had to stick with the old, time consuming and rather expensive methods of customer service. Today, if a business needs to listen to its customer, it can easily do so through social media.

In one JD Power survey of more than 23,000 online consumers, 67% of respondents reported having contacted a company via social media for support. However, being present in social media alone is not enough. To utilise it effectively, a business must be careful on how they listen, and more importantly, how they respond.

Customer Service
Customer Service

Source : Global Outsourcing

About the author

No Web Agency

No Web Agency est un site spécialisé dans la Publication & Diffusion de Communiqués de Presse, actus, mais aussi une agence Web Nomade multidisciplinaire gérée par Sébastien Mugnier !

Notre objectif est simple, c’est d’accompagner les entreprises dans le développement de leur image, comme diffuseur de leurs actualités, ou encore en relais de leur stratégie marketing (lancement de produits, salon…).

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