The Amazing Ways eBay Is Using Artificial Intelligence To Boost Business Success

You may not have realized it, but eBay, the multinational e-commerce site, has used artificial intelligence (AI) and machine learning technologies for more than a decade specifically to match buyers with the right sellers. But that’s not the only way they use AI technology to enhance the buying and selling experience on their site. Devin Wenig, eBay President and CEO wrote in 2016, “I believe that commerce, in particular, will be the focus of some of the most immediate and exciting applications of AI.” If recent developments are any indication, eBay is jockeying to be the industry leader for AI implementations in online e-commerce.

With an estimated 179 million active buyers, 1.2 billion live listings and tens of millions of sellers across 190 markets, eBay is where the world goes shopping. The company was founded in 1995 and since then has played an important role in creating “an inclusive and accessible commerce platform.” With numerous acquisitions and technology advances over the years, eBay is one of the world’s top 10 e-commerce companies and hired Jan Pedersen, formerly of Twitter and Microsoft, as vice president and chief scientist, artificial intelligence in 2018. The company used two decades of data and customer behavior insights to train its AI algorithms. These algorithms continue to get smarter every time a buyer and seller interact on the platform.

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Source : Bernard Marr

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